1. Location Data Collection and Usage

DXD collects location data to enhance delivery task assignments and provide navigation assistance. This data is collected in both the foreground and background to ensure efficient routing and timely deliveries.

1.1 Foreground Location Collection

When the app is open and in use, we collect location data to accurately determine the user’s position for navigation and job assignments.

1.2 Background Location Collection

When the app is running in the background, we continue to collect location data to optimize delivery assignments and ensure efficient routing, even when the app is not actively being used.

1.3 Data Sharing & Retention

DXD does not share, sell, or distribute location data to any third parties.

The collected data is used solely for the purpose of improving the delivery process within the app.

Location data is retained only for as long as necessary to facilitate delivery operations.

---

2. Face Data and ID Collection and Usage

The selfie and driver’s license uploads are for one-time identity verification purposes only. The app does not perform face recognition, biometric scanning, or facial feature analysis. It simply captures and stores a photo as a standard image file. This verification process ensures that only authorized personnel gain access to the platform.

 

2.1 Data Collection

A selfie and driver's license are required upon registration to confirm the rider’s identity and eligibility.

 

2.2 Purpose of Collection

Identity verification to ensure that the person registering is the actual user of the account.

Fraud prevention, preventing unauthorized users from registering with fake or outdated photos.

Compliance with internal security policies to maintain platform integrity.

 

2.3 Storage & Retention

Face data is securely stored in DXD’s internal database, which follows strict security and encryption protocols.

The image is accessible only to authorized personnel responsible for account verification.

If the account is not approved, the image is permanently deleted.

If the account is approved, the image is stored only for identity verification records and follows DXD’s internal retention policies.

 

2.4 Data Sharing & Disclosure

DXD does not share, sell, or distribute face and driver's license photos to any third parties.

Face and driver's license photos are used strictly for identity verification purposes.

---

3. User Rights & Data Protection

DXD is committed to protecting user privacy and complying with relevant data protection laws. Users may:

Request access to their personal data.

Request deletion of personal data (subject to operational requirements).

Contact DXD’s support team for any privacy concerns.

 

For any privacy-related inquiries, users can contact the dispatch team or their supervisor.